Digital Project Manager

The Natural History Museum is one of the world's leading museums, internationally recognised for its dual role as a centre of excellence in scientific research and as a leader in the presentation of natural history through exhibitions, public programmes, publications and the web.

Are you someone who likes complex projects and working with stakeholders to deliver results?

This is an excellent opportunity for a Project Manager to join the Corporate Services Team and deliver a CRM system for the museum.

The post holder will be responsible for the full life cycle management of package software implementations.

Reporting into the Head of Technology Solutions while working closely with the CRM Programme Manager and the CRM Manager to deliver CRM across Marketing, Membership, Events, Website, eShop, Ticketing, Finance and Fundraising.

The successful candidate will be a strong leader with substantial experience of planning and scheduling complex projects, also able to consult and involve stakeholders whilst delivering the agreed solutions on time and on budget.

The Museum is an equal opportunity employer, supports a diverse workplace and offers a competitive benefits package including:

- Membership of the civil service pension scheme

- Generous annual leave allowance

- Free entry to a wide range of museums and exhibitions

- Interest-free season ticket loan

- Child care voucher scheme

- Professional & personal development opportunities

- Employee Assistance Programme

- Discounts on food and gift shop purchases

For a full job description and to apply online please visit the Natural History Museum website: www.nhm.ac.uk/jobs

Job description and person specification

1. Summary Information

Job Title: Digital Project Manager
Department: Corporate Services
Contract Type: 18 month Fixed-Term Appointment
Pay Band: Technical & Professional
Salary: Between £36,112 to £37,940 per annum plus benefits
Additional funding maybe available for an exceptional candidate

Location: South Kensington
Hours: 41 hours including lunch breaks
Application Close Date: Midnight on Sunday 1st June
Interviews expected: Week commencing Monday 9th June

2. Role Summary

This is an exciting opportunity for an experienced Project Manager to deliver a CRM system for the museum. The post holder will report to the Head of Technology Solutions and work closely with the CRM Programme Manager and the CRM Manager to deliver CRM across Marketing, Membership, Events, Website, eShop, Ticketing, Finance and Fundraising. This is a complex project with numerous integrations and a large number of stakeholders. You may be required to work on other technology led projects if time permits.

The Digital Project Manager will be responsible for managing a number of work streams and ensuring delivery on time and on budget. The post holder will be responsible for the full life cycle management of package software implementations.

You will be a strong leader, able to consult and involve stakeholder whilst delivering the agreed solutions. Managing numerous requirements and delivering the data management strategy.

The Museum has appointed a technology partner to implement the solution and has a QA consultant to assist. It is also likely that we will have the advice of industry experts and practitioners to advice and guide our decisions, minimise risk and manage the technology partners.

Experience of planning and scheduling complex projects, managing budgets and resources is essential as is as well as excellent communications skills.

3. Role Competences (requirements)

Applicants must demonstrate evidence of the detailed competence outlined below to be considered for the post. Please address each competence in the 'Other Information' section in the online form.

1. Recognised project management accreditation or equivalent experience

2. Substantial project management experience, managing large projects with budges in excess of £250,000

3. Substantial experience of process centric package software implementations into commercial environments in areas such as; public facing web, emarketing, customer payments systems, customer management systems, membership and donations

4. Substantial experience of management complex projects

5. Demonstrate in depth experience of managing diverse stakeholder needs with a collaborative approach

6. Excellent communication skills with demonstrable experience of managing expectations and influencing up to director level

7. Substantial experience of working with external suppliers

8. Substantial experience of leading and managing large projects teams

9. Knowledge of Business Analysis, Policy and Process, Solution Definition, Data Cleansing, Testing and Business Change

10. Experience of formal project management techniques and documentation

11. Experience working with Microsoft Dynamics CRM would be desirable

12. Proven issues and risk management

4. Main tasks and responsibilities (job description)

- Deliver the suite of CRM projects outlined

- Be responsible for the full-lifecycle project management ensuring effective delivery within time, quality and budget constraints

- Define the project schedule milestone, scope and deliverables

- Coordinate and manage internal and external multi-functional projects team

- Maintain effective relationships with Project Sponsors and Stakeholders

- Ensure that a strong project governance structure is in place

- Produce and maintain accurate project documentation. Key project management products include Project Initiation Document (PID, Communication, Change and RAID)

- Proactively managing risk and issues to mitigate impact on the delivery of the project

- Set and manage project budgets and internal resources with appropriate input from all budget holders

- Track project progress and deliver timely project reporting

- Provide guidance and share good practice within the team and across the business

- Day to day management of the CRM Implementation Partner

- Communicate and update all stakeholders and secondary stakeholders

- Work closely with the CRM Manager and CRM Programme Manager

5. Diversity and disability

At the Natural History Museum we value the diversity of our staff and volunteers and the benefits they bring to our organisation. We welcome applications from candidates with disabilities.

6. Application method

- Apply on-line before the closing date through the NHM website: www.nhm.ac.uk/jobs.

For internal applications please apply through the Internal NHM website

- Complete the on-line application form. In the 'Other Information' section, please provide specific examples from your achievements, knowledge, skills or experience to demonstrate how you meet each of the role competences (section 3) for the role. You must complete this section.

- Please use one field per competence and a maximum of 140 words per field

- Tell us what attracted you to the role.

- Tell us about anything else you believe is relevant to your application.

Please note:

- 'Other Information section' the system runs on a 35 minute cycle and you will lose any unsaved information that you have not saved.

- You must fully complete your on-line application and we discourage the use of CVs.

- Partially completed applications with CVs attached will be rejected.

- Individual cover letters and CVs submitted outside of the on-line application system will not be considered.

If you wish to provide additional information other than a CV to support your application you may upload this on to your on-line application.

A maximum of 2 documents may be uploaded. Each document should not exceed 1Mb.

You are advised to prepare your examples and evidence in a word document before transferring them to the on-line application form.

7. Selection and appointment

Selection decisions are based on merit with candidates assessed against clear, objective competence at each stage of the recruitment and selection process. All offers of employment made are conditional and subject to satisfactory completion of all pre-employment checks.

8. Salary Information

Salary for the successful candidate will be in the range of £36,112 to £37,940 per annum. Additional funding maybe available for an exceptional candidate

For a list of museum employee benefits please visit http://www.nhm.ac.uk/about-us/jobs-volunteering-internships/museum-benef...

Different rules for pay on promotion may apply to internal candidates. Please refer to the Pay Chapter of the Staff Handbook or contact HR for advice.

9. Contact for general enquiries

HR general enquiries: Jennifer Jarrett Tel: 020 7942 5302, j.jarrett@nhm.ac.uk