Learning and Events Assistant

Vacancy reference: JJ/NHMT/L&EA
Location: Tring
Employment type: Part Time
Area of business: Natural History Museum at Tring
Closing date: 31/05/2015

Role description:
The Natural History Museum at Tring was once the personal collection of Lionel Walter, the second Lord Rothschild, upon Lord Rothschild’s death in 1937, the Museum and his collections were presented to the Nation to become part of the Natural History Museum.

The Public Museum at Tring is part of the Natural History Museum. All Museum staff provide a wide range of services to both Museum visitors and internal customers.

From the moment the visitor walks over the threshold into the Museum or into its grounds, Museum staff are responsible for ensuring any visit is an enjoyable, safe and rewarding experience. Our focus is on maintaining an excellent visitor experience through standards of maintenance, presentation, customer care and access, which along with the efficient use of the group’s resources plays a vital part in the continuing success of the Museum.

The Museum Support team’s aim is to provide our customers and staff with services of the highest quality. This means that all members of staff will need to take a flexible approach to responding to the challenge of meeting customer needs. All staff are also encouraged to continuously seek to improve the standard and nature of services provided to visitors to the Natural History Museum at Tring and to enhance their own contribution through personal commitment and appropriate training.

The role of the Learning and Events Assistant is to assist the Tring Management Team in the delivery of the Natural History Museum’s mission and vision, by enabling the provision of a modern effective museum service.
You will assist with and provide support for the delivery of the public events programme; this programme includes temporary exhibitions, events and a school service.
The Museum Support team consists of 3 members of staff and a team supervisor.

Salary:£9,236 per annum plus benefits

Contract: Part-Time Permanent Appointment

Closing Date: Midnight on Sunday 31st May

Role competences:
BEFORE beginning your application - Please read the section below about the ‘Online Application Process’ carefully.

If you wish to be considered for this role you will need to address each of the following competences in the ‘other information’ section of your online application:

1. 5 GCSEs at Grade C, including English and Mathematics or equivalent qualifications.
2. Experience of working in a customer facing environment with an understanding of what constitutes excellent customer service.
3. Excellent communication skills with demonstrable experience of working effectively as part of a team.
4. Experience of working with children formally and informally.
5. Proven experience of carrying out administrative tasks and record keeping using information technology.
6. Excellent IT skills, including knowledge of Microsoft Outlook, Word and Excel, and use of the internet.
7. Good organisational skills, demonstrating the ability to set and manage conflicting priorities.
8. Flexible and adaptable working methods, including the ability to adopt new skills and processes in a fast-paced environment.
9. An interest in, and enthusiasm for, the natural world.
10. Creative thinker with the ability to recognise new opportunities.

Online application process:
You are required to provide a response to ALL of the role competences listed above within the ‘Other Information’ section of the online application form (up to 140 words per competence). In order to demonstrate how you meet each competence fully, please provide specific examples from your achievements, knowledge, skills and/or experience.

IMPORTANT: The ‘Other Information’ section will ‘timeout’ after 35 minutes and any information not saved during this time will be lost. Please therefore prepare your answers on a separate document before transferring and saving them to your application.

The ‘Additional Questions’ regarding right to work in the UK and age are mandatory questions and any applications received without these answers will not be considered.

Please review your application fully before pressing ‘submit application’ as you will not be able to make any further amends after submitting, and any applications received which have not addressed ALL competences in full and/or the mandatory questions will be rejected.

Please note that CVs will not be accepted outside of the online application process or as a substitute for completion of the competences.

The attached ‘Role Specification’ provides further information on the role and how to apply.

Please also be aware that we are not able to offer a certificate of sponsorship for this role. If you do not have the right to work in the UK without a visa sponsored by NHM, then unfortunately you will not be eligible to apply for this vacancy.