Learning and Events Assistant

The Natural History Museum at Tring was once the personal collection of Lionel Walter, the second Lord Rothschild. Upon Lord Rothschild’s death in 1937, the Museum and his collections were presented to the Nation to become part of the Natural History Museum.

All Museum staff provide a wide range of services to both Museum visitors and internal customers. From the moment the visitor walks over the threshold into the Museum or into its grounds, Museum staff are responsible for ensuring any visit is an enjoyable, safe and rewarding experience. Our focus is on maintaining an excellent visitor experience through standards of maintenance, presentation, customer care and access, which along with the efficient use of the group’s resources plays a vital part in the continuing success of the Museum.

The Learning and Events team’s aim is to provide our customers and staff with services of the highest quality. This means that all members of staff will need to take a flexible approach in responding to the challenge of meeting customer needs. All staff are also encouraged to continuously seek to improve the standard and nature of services provided to visitors to the Natural History Museum at Tring and to enhance their own contribution through personal commitment and appropriate training.

The role of the Learning and Events Assistant is to assist the Tring Management Team in the delivery of the Natural History Museum’s mission and vision, by enabling the provision of a modern effective museum service.

You will assist with and provide support for the delivery of the public programme; this includes informal events, workshops and activities for schools and a temporary exhibitions programme. The Learning and Events team consists of 3 assistants supervised by a Learning and Events Officer, all managed by the Interpretation and Learning Manager.

Salary: £14,315 per annum plus benefits (based on a full time equivalent of £18,405 per annum)

Hours: 28 hours per week excluding lunch breaks (3 week shift pattern including some weekend shifts)

Contract: Permanent appointment

Closing date: 9am on Thursday 11 February 2016

Role competences:
BEFORE beginning your application - Please read the section below about the ‘Online Application Process’ carefully.

If you wish to be considered for this role you will need to address each of the following competences in the ‘other information’ section of your online application:

1. A degree in or equivalent experience/background knowledge of a relevant subject, for example zoology, environmental science, natural sciences.
2. Excellent communication skills with demonstrable experience of working effectively as part of a team.
3. Experience of working with children formally and informally.
4. Experience of working in a customer-facing environment with an understanding of what constitutes excellent customer service.
5. Proven experience of carrying out administrative tasks and record keeping using information technology.
6. Excellent IT skills, including knowledge of Microsoft Outlook, Word and Excel, and use of the internet.
7. Good organisational skills, demonstrating the ability to set and manage conflicting priorities.
8. Flexible and adaptable working methods, including the ability to adopt new skills and processes in a fast-paced environment.
9. An interest in, and enthusiasm for, the natural world.
10. Creative thinker with the ability to recognise new opportunities.