First Line IT Support Analyst

We are looking for an experienced, qualified support analyst for the Digitisation Project, assisting with their systems-related and hardware issues in-person and online. You will have the experience to swiftly identify faults across a wide range of operating systems and equipment, perform diagnostic tests, and then propose solutions in a confident, non-technical manner, or undertake on-site remedial works. You will be able to manage and prioritise customer tickets in often demanding and challenging circumstances. It would be beneficial if you have a good working knowledge of SQL content management, and experience working with scanning software. You’ll be based in the IT Operations unit and be part of the team that supports IT systems across Kew, but your focus and priority will be on the Digitisation Project.

RBG Kew are currently recruiting staff to work on an exciting and unique project to digitise Kew’s 8.5 million plant and fungal specimens and create a complete catalogue of our internationally significant collections, making specimen records and images freely available online and accessible to researchers across the globe.

The outcome of this project will provide a unique, world-leading resource making accessible data from more than 260 years of scientific exploration, placing them at the centre of efforts to combat urgent global challenges such as habitat degradation, climate change and human health.

In addition, RBG Kew are recruiting staff to support the implementation of a new collections management system to ensure efficient and effective integrated management of the Science and Living Collections and the data describing them.

The Integrated Collections Management System will allow more efficient tracking of the use of specimens to meet legislative requirements concerning access to genetic resources and benefit sharing, including the Nagoya Protocol of the Convention on Biological Diversity and plant health legislation.

The salary will be £22,750 - £25,663 per annum, depending on skills and experience.